Green Whānau is committed to respecting and protecting your privacy. This policy explains how we collect, use, share, and safeguard your personal information when you use the Green Whānau mobile app, website, and related services for purchasing organic fruits and vegetables. By using our platform, you agree to the terms outlined in this Privacy Policy.
When you engage with the Green Whānau App, we collect various types of information to help us deliver our services effectively. This includes information you provide directly, such as your name, contact details, and delivery address when placing an order. If you create an account or use the app regularly, we may also store preferences like your name, recurring delivery instructions, or dietary needs if you choose to share them.
We also collect certain technical data automatically. This includes your IP address, device type, browser information, session duration, and the parts of the app you interact with. This information helps us improve your user experience, enhance app performance, and analyze overall usage trends.
The information we collect is primarily used to process your orders and ensure timely delivery of organic fruits and vegetables. It allows us to notify you about order confirmations, delays, or substitutions and to personalize your experience on the app.
Additionally, we may use this data to troubleshoot technical issues, monitor user satisfaction, offer customer support, and improve our services. For users who opt-in, we may also send updates about seasonal produce, wellness tips, or promotions, though you can opt-out of these communications at any time.
We do not sell your personal data to any third parties. However, in order to fulfill our services, certain information may be shared with trusted partners. This includes sharing your name, address, and phone number with our delivery partners to complete your order. If you pay through our app, your payment details are processed securely via certified payment gateways. At no point do we store your full payment information.
We may also share anonymized and aggregated usage data with analytics partners to help us understand general usage patterns and improve our service. In rare instances, we may disclose your information if required by law or to protect the legal rights of our business or users.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. This includes completing transactions, complying with legal requirements, maintaining accurate accounting records, and resolving disputes. Once the retention period ends, your data is securely deleted or anonymized.
Your privacy is important to us, and we take every reasonable step to protect your personal data. Our systems use secure transmission protocols (such as HTTPS), encrypted storage, and restricted access procedures. Despite our best efforts, no digital transmission is entirely foolproof. We recommend you safeguard your device and use strong passwords to protect your own data.
As a user residing in New Zealand, you have specific rights. You are entitled to access any personal data we hold about you and request corrections if the information is inaccurate or outdated. You may also request that we delete your personal data, provided it is no longer necessary for us to retain it for legitimate purposes.
To exercise any of these rights, please reach out to our support team using the contact information provided at the end of this policy.
The Green Whānau app is intended for use by individuals aged 18 and over. We do not knowingly collect or store personal data from children under the age of 13. If you believe a child has used our app without parental consent, please contact us so we can take appropriate action.
We may update this policy from time to time to reflect changes in technology, legal requirements, or our services. When changes are made, you will be notified either within the app or via email. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding your privacy, you can reach out to us at: Email: green.whanau.organics@gmail.com